๐Ÿ”„ 7-Day Return, Refund & Exchange Policy

Hassle-Free Support. Fair & Transparent Process. ๐Ÿค

At Milestone Tees, we are committed to delivering products that meet the highest standards of quality. However, if something isnโ€™t right, weโ€™re here to help โ€” with a structured and secure process for both you and us.

๐Ÿ“ฆ Important: Unboxing Video Requirement (Mandatory)

To ensure a smooth and fair resolution, an unboxing video is compulsory for any return, refund, or exchange request.

๐ŸŽฅ Video Guidelines

  • Record a continuous, uncut video from the moment you open the package
  • Clearly show:
    • The sealed package
    • The shipping label
    • The product inside

โš ๏ธ Note

  • Requests without a valid unboxing video will not be accepted
  • This helps us prevent fraudulent claims and resolve genuine issues faster

โœ… Eligibility for Return / Exchange

You may request a return or exchange if:

  • The request is raised within 7 days of delivery
  • You have a valid unboxing video
  • The item is:
    • Unused, unwashed, and unworn
    • In original condition with tags and packaging intact

โŒ Non-Eligible Cases

We do not accept returns or exchanges for:

  • Used, washed, or damaged products
  • Minor color variations (due to lighting/screen differences)
  • Size issues (please refer to size chart before ordering)
  • Requests made without an unboxing video

๐Ÿ” Exchange Policy

We offer exchanges for:

  • Damaged or incorrect items only.ย 
  • Exchange product will be delivered in 7-10 days

๐Ÿ“ฉ To request an exchange:

  • Email us with:
    • Order ID
    • Issue description
    • Unboxing video

๐Ÿ’ธ Refund Policy

Refunds are applicable only in the following cases:

  • Product is damaged or defective
  • Wrong item delivered

๐Ÿ’ฐ Refund Process

  • After inspection and approval, refunds will be processed within 5โ€“7 business days
  • Amount will be credited to your original payment method

๐Ÿšš Reverse Pickup / Return Shipping

  • Reverse pickup will be arranged (if serviceable in your area)
  • If not available, customers may need to self-ship the product
  • Shipping charges (if applicable) will be communicated during the process

๐Ÿ“Œ How to Raise a Request

Email us at: care.milestonetees@gmail.com

Include:

  • Order ID
  • Issue details
  • Clear images
  • Unboxing video (mandatory)

๐Ÿ’ก Final Note

Weโ€™ve designed this policy to ensure a fair experience for genuine customers while maintaining product integrity and quality standards.

โœจ Your trust matters โ€” and so does transparency.