Legend Since Birth June 06

Hassle-Free Support. Fair & Transparent Process. 🤝

At Milestone Tees, we are committed to delivering products that meet the highest standards of quality. However, if something isn’t right, we’re here to help — with a structured and secure process for both you and us.

📦 Important: Unboxing Video Requirement (Mandatory)

To ensure a smooth and fair resolution, an unboxing video is compulsory for any return, refund, or exchange request.

🎥 Video Guidelines

• Record a continuous, uncut video from the moment you open the package
• Clearly show:
  • The sealed package
  • The shipping label
  • The product inside

⚠️ Note

• Requests without a valid unboxing video will not be accepted
• This helps us prevent fraudulent claims and resolve genuine issues faster

✅ Eligibility for Return / Exchange

You may request a return or exchange if:

• The request is raised within 7 days of delivery
• You have a valid unboxing video
• The item is:
  • Unused, unwashed, and unworn
  • In original condition with tags and packaging intact

❌ Non-Eligible Cases

We do not accept returns or exchanges for:

• Used, washed, or damaged products
• Minor color variations (due to lighting/screen differences)
• Size issues (please refer to size chart before ordering)
• Requests made without an unboxing video

🔁 Exchange Policy

We offer exchanges for:

• Damaged or incorrect items only. 
  
• Exchange product will be delivered in 7-10 days

📩 To request an exchange:

• Email us with:
  • Order ID
  • Issue description
  • Unboxing video

💸 Refund Policy

Refunds are applicable only in the following cases:

• Product is damaged or defective
• Wrong item delivered

💰 Refund Process

• After inspection and approval, refunds will be processed within 5–7 business days
• Amount will be credited to your original payment method

🚚 Reverse Pickup / Return Shipping

• Reverse pickup will be arranged (if serviceable in your area)
• If not available, customers may need to self-ship the product
• Shipping charges (if applicable) will be communicated during the process

📌 How to Raise a Request

Email us at: care.milestonetees@gmail.com

Include:

• Order ID
• Issue details
• Clear images
• Unboxing video (mandatory)

💡 Final Note

We’ve designed this policy to ensure a fair experience for genuine customers while maintaining product integrity and quality standards.

✨ Your trust matters — and so does transparency.

Tailored for the Perfect Fit 📐

Our t-shirts are designed with a modern regular fit that offers both comfort and structure.

📌 How to Measure

• Chest: Measure around the fullest part of your chest
• Length: Measure from the highest shoulder point to the hem

💡 Fit Guidance

• For a relaxed fit, choose one size up
• For a clean, tailored look, go with your regular size

Reliable delivery, designed for your convenience 🇮🇳

📦 Order Processing

• Orders are processed within 1–3 business days after confirmation

🚚 Delivery Timeline

• Standard delivery: 5–7 business days
• Delivery timelines may vary based on location

💰 Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout

⚠️ Delays

While we aim for timely delivery, delays may occur due to:

• Logistics disruptions
• Weather conditions
• High order volumes

How Partial Payment Works 💳🚚

We offer Partial Cash on Delivery (COD) to give you more flexibility while ordering.

1️⃣ Initial Payment (Online)

Pay a small portion of your order amount upfront during checkout.

2️⃣ Due Amount (Later)

Pay the remaining balance either:

• 💳 Online before delivery (UPI / Card / Wallet / Bank Transfer)
• 💵 Cash to the delivery agent at the time of delivery

💰 Payment Structure

🔹 Upfront Payment:
A non-refundable deposit of Fixed is charged when you place the order.

🔹 Due Amount Options:

💳 Online Payment:
Pay using UPI, Card, Wallet, or Bank Transfer through the payment link sent via Email/SMS.

💵 Cash on Delivery (COD):
Pay the remaining balance in cash to the delivery agent.

✅ Order Confirmation

Your order will be confirmed only after the initial payment is successful.

You will receive Email/SMS confirmation including:

📦 Order summary + initial payment receipt
💰 Remaining due amount
🔗 Instructions or payment link for online payment (if applicable)

🚚 Delivery Process

If you selected Cash on Delivery

📦 Inspect the package before payment
⚠️ Refuse delivery if the package appears damaged or tampered

If you paid the remaining amount online

✅ No cash required at delivery
📦 Simply receive your order

❌ Cancellations & Refunds

🔹 Initial Payment:
Non-refundable after 24 hours (covers processing costs).

🔹 Due Amount Paid Online:

✔️ Fully refundable if order is cancelled before shipping
❌ Non-refundable after shipping (return shipping charges may apply)

🔹 Failed Deliveries:

After 2 delivery attempts, the order will be automatically cancelled.

⚠️ Initial payment will be forfeited
💳 Any due amount paid online will be refunded

🎟️ Exclusions (Discount Coupons & Offers)

Discount coupons and promotional offers may not apply to Partial Payment orders unless clearly mentioned.

⚠️ The advance payment amount remains fixed.

📜 Your Agreement

By choosing “Partial Payment (Advance + COD)” at checkout, you confirm that you have read, understood, and agreed to this policy.

💬 Need Help?
Our Customer Support Team is always here to assist you.

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